Returns & Exchanges

Due to the perishable nature of our confectionery products, Kayy's Kandie cannot accept returns; however, we are committed to ensuring your satisfaction if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Package

  Upon delivery, please immediately inspect your sweets for any signs of transit damage or missing items.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the original packaging to help us process your claim efficiently.

• 3.
  Contact Support

  Email our candy concierge team within 48 hours of delivery with your order number and the documentation gathered.

• 4.
  Resolution Process

  Once reviewed, we will issue a replacement shipment or a full refund to your original payment method for any qualifying concerns.